Shipping policy

Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

Note: During high-volume periods (e.g., holidays or sales), processing times may be slightly longer.

Shipping Rates and Delivery Estimates

We ship worldwide. Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery: Ukraine 2-5 business days, Europe 5-10 business days, USA and Canada 7-14 business days, Rest of World 10-20 business days.

Shipping Carriers

We work with trusted shipping partners such as Ukrposhta, Nova Poshta Global, and DHL / FedEx / UPS for express options if selected.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking info to update.

Customs, Duties, and Taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. These charges are the customer's responsibility.

Lost or Delayed Packages

We are not responsible for delays caused by the shipping carrier, customs, or events beyond our control. If your tracking information shows no updates for an extended time, please contact us.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.